Authenticx

Authenticx: Powering Compliance & Conversation Intelligence for Healthcare

Authenticx is redefining how healthcare organizations harness the power of everyday conversations. As the new standard in humanizing conversational intelligence, Authenticx empowers organizations to uncover actionable insights from millions of patient interactions—whether via voice, chat, or email. Our platform is uniquely built with artificial intelligence, machine learning, and natural language processing specifically tailored for the healthcare ecosystem.

At the core of our offering is the Authenticx Compliance Module, a robust solution designed to streamline call compliance monitoring. Key capabilities include:

• Automated Quality Assurance: Evaluate 100% of customer interactions without manual sampling.
• Compliance Risk Detection: Proactively flag potential violations and gaps in agent adherence.
• Operational Efficiency: Reduce the time and resources traditionally spent on call auditing.
• Insightful Dashboards: Visualize trends, risk areas, and agent performance in real time.
• Root Cause Analysis: Understand the “why” behind noncompliant behaviors to drive targeted improvements.

Through aggregated analysis and dynamic dashboards, Authenticx doesn’t just identify issues—it uncovers the underlying causes, empowering healthcare organizations to take immediate, data-backed action to improve agent training, mitigate risk, and enhance patient trust.

Whether optimizing contact center operations or driving enterprise-wide transformation, Authenticx delivers clarity, compliance, and confidence—turning conversations into strategic assets.

Connect with us at booth 1709 at DIA Global to see how Authenticx helps healthcare leaders listen at scale and act with precision.